cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Cisco Community Designated VIP Class of 2020

74
Views
0
Helpful
0
Replies
Beginner

Hunt pilot calls dropped when answered, only when queueing is configured

Dear Community,

I currently have some Hunt pilots configured that are working perfectly fine.

I recently re-configured some of them to add the queueing feature in order to play a custom announcement before routing to Hunt Members.

It is working for most cases (external calls, Jabber calls, IP Communicator calls), but some internal calls from IP Phones 7841 get disconnected. They do hear the announcement, they also hear the ringing tone after the announcement but as soon as a Hunt member try to answer the call it get dropped right away. If I disable the queueing it is working just fine.

I did a test with a Hunt pilot with only one member, and here is the Call Flow :

image.png

Any clue what can cause this issue or where to look at ?

 

Tx in advance for your help

 

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here