Hello,
I have a strange situation which has been boggling my mind for days. I setup a hunt pilot in CM, added my extension to it, and made some test calls from another internal DN. Everything works fine. I ran a CDR hunt pilot detail report, and it reported the calls accurately (the calling party was the internal DN I was testing from). I took it a step further, and translated one of our DID numbers to the hunt pilot number, and called from my cell phone. Again, CDR reported my cell number as the calling party. Everything looks good so far. Here's where it goes haywire:
We have a bunch of toll-free numbers from our SIP provider. Apparently we have 'switched' toll-free and not 'dedicated' (their terms, not mine). They map/route each toll-free number to a block of contiguous numbers that start with our area code and then route them to our CUBE. I'm probably not explaining this very elegantly... forgive me. I'm a R/S guy and am learning the voice stuff as I go. For example, 1-800-555-5555 is mapped to 111-222-3333 and sent to our CUBE. I can then translate 111-222-3333 to the hunt pilot DN in Call Manager. Works great, technically. The only problem is, the CDR reports never reports on these calls. It's like they never happened.
On the CUBE, if I issue a 'sh sip registration calls' I see the call, it lists my cell as the calling number and 111-222-3333 as the called number, which looks right to me.
I'm stumped why CDR can't report on these. Would this be an issue with CDR, or a gateway/Call Manager configuration issue? Like I said, the calls complete just fine. It's the reporting that is screwed-up. Thanks for any help.
