12-12-2012 10:16 AM - edited 03-19-2019 06:00 AM
Hi,
Scenario
Cluster CUCM : 8.6.2.20000-2
Hunt Pilot -> 1000
- Maximum Hunt Timer = 20
- Forward Hunt No Answer = Destination 2000
Hunt List -> HL-Helpdesk
- RNA Reversion Timeout = 15
- Distribution Algorithm = Circular
- Line Group -> LG-Helpdesk
- With 5 Directory Number (1001, 1002, 1003, 1004, 1005)
Problem :
- Call in Hunt Pilot 1000
- It is directed to the LG Group Line-Helpdesk
- Call once (one ring) and directs the call to the 2000
Observation :
- At the moment the problem has directories of available numbers
- There are 5 IP Phone 7962 where all are configured with 5 Directory Numbers
Line 1 : 1001
Line 2 : 1002
Line 3 : 1003
Line 4 : 1004
Line 5 : 1005
I could not find any similar bug. Problem occors randomly
Regards
Masuda
Please, anyone have any idea what might be causing this problem?
12-18-2012 02:33 PM
I'd first check the max calls/busy trigger settings on all of the lines.
12-19-2012 05:45 AM
Hi will.alvord
1) Validate line by line and principle are OK (all are with default settings)
2) There is no forwarding enabled.
Obs.: Call appears as missed in Devices
Regards
Masuda
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