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Enthusiast

Hunt Pilot Forward Hunt No Answer after call once (one ring)

Hi,

Scenario

Cluster CUCM : 8.6.2.20000-2

Hunt Pilot -> 1000

- Maximum Hunt Timer = 20

- Forward Hunt No Answer = Destination 2000

    Hunt List -> HL-Helpdesk

         - RNA Reversion Timeout = 15

         - Distribution Algorithm = Circular

        - Line Group -> LG-Helpdesk

            - With 5 Directory Number (1001, 1002, 1003, 1004, 1005)

Problem :

- Call in Hunt Pilot 1000

- It is directed to the LG Group Line-Helpdesk

- Call once (one ring) and directs the call to the 2000

Observation :

- At the moment the problem has directories of available numbers

- There are 5 IP Phone 7962 where all are configured with 5 Directory Numbers

Line 1 : 1001

Line 2 : 1002

Line 3 : 1003

Line 4 : 1004

Line 5 : 1005

I could not find any similar bug. Problem occors randomly

Regards

Masuda

Please, anyone have any idea what might be causing this problem?

2 REPLIES 2
Contributor

Hunt Pilot Forward Hunt No Answer after call once (one ring)

I'd first check the max calls/busy trigger settings on all of the lines.

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Enthusiast

Re: Hunt Pilot Forward Hunt No Answer after call once (one ring)

Hi will.alvord

1) Validate line by line and principle are OK (all  are with default settings)

2)  There is no forwarding enabled.

Obs.: Call appears as missed in Devices

Regards

Masuda

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