Hunt Pilot - Recording From Phone Issue

[harris.h]

Hello All

Sure there is a quick answer to this one, we are transferring calls from our CCX system to a hunt pilot number of 00000002.

The line group of 00000002 contains six separate DN's to which the calls is presented using the longest idle algorithm.

The problem I have is once the call from CCX to hunt pilot to 4 digit DN is answered, all recordings are against the hunt pilot number ie 00000002.

We have configured all the 4 digit dn's in witness to record.

Is there any way to have the end station recorded (phone dn) rather than the hunt pilot number?

Cheers all

Rich

[kking2008]

What call recording application are you using?  I have seen an issue with CallRec where this feature was not supported until CUCM version 8.  I had a client on CUCM 7 that resolved this very issue after talking to CallRec support and updating to CUCM 8.02.

Another option is to look at the "Show Line Group Member DN in finalCalledPartyNumber CDR Field " service parameter in the CUCM settings.  Perhaps the Call Recording app that you are using is paying attention to the CDR records as part of the call inventory.  this setting may help those calls show up as calls to the member DN instead of the line group, therfore tricking your call recording app into recording them.

[harris.h]

Thankyou kking

We are using verint - impact 360, normally recording against the hunt pilot would not be too much of an issue, we are however; taking paperless direct debit transactions and are required to issue a pause/resume on the record stream.

We require the end user phone number, which we marry up to the logged on pc user.

I have a feeling the "show line group member dn" will only affect the written CDR's but will give it a whirl.

Thanks again

Rich

[richb1971]

Rich,

Did you sort this one? Got same thing

Rich

[harris.h]

Hello Rich

Just done a CUCM 8.6 upgrade on our cluster, so will test and let you know the results.

The decision has been taken here to move these users to the UCCX platform where we do have a working recording solution, so we can drop the hunt groups.

I will test and let you know though.

Cheers

Rich

[richb1971]

Anyone got an answer to using Witness for recording calls from the CUCM? It only reports the Hunt Group Pilot Number and not the Answering DN!!!!

[GABRIEL KNEBL TUMOLO]

Change the connected party settings in the hunt pilot. I had the same issue in CUCM 10.5, then after to allow enabled, I fixed it.

https://supportforums.cisco.com/discussion/11011661/how-keep-original-caller-id-when-forwarded-hunt-pilot