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Beginner

I want to use (Unity Express) IVR on ISR4321. What do I need to add on (hardware module or just licensing) ?

Can anyone help me to clarify for using the Unity Express on ISR4321 ?

I will buy CME (License) for ISR4321 to use for Branches only. Then I want to use IVR (Unity Express).

My question is what do I need to buy more ? If tell me the part number of item I will appreciate.

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Accepted Solutions
Cisco Employee

Re: I want to use (Unity Express) IVR on ISR4321. What do I need to add on (hardware module or just licensing) ?

Hi,

If you would like to run CUE in an IOS XE Service Container, you will need to increase RAM and Flash to 8GB and include a hard disk too.

If you are using full IVR functionality in CUE, then you will need to purchase CUE-IVR session licenses (under L-CME-CUE, or in an ISR order).

Simple CUE AutoAttendant functionality doesn't currently require a license, but may require a minimum number of voicemail licenses in future releases.

Alternatively, if your call handling requirements are relatively straight forward, consider using the CME Basic ACD script.  This does not require additional hardware, or licenses.

Regards,

Andy

2 REPLIES
Cisco Employee

Re: I want to use (Unity Express) IVR on ISR4321. What do I need to add on (hardware module or just licensing) ?

Hi,

If you would like to run CUE in an IOS XE Service Container, you will need to increase RAM and Flash to 8GB and include a hard disk too.

If you are using full IVR functionality in CUE, then you will need to purchase CUE-IVR session licenses (under L-CME-CUE, or in an ISR order).

Simple CUE AutoAttendant functionality doesn't currently require a license, but may require a minimum number of voicemail licenses in future releases.

Alternatively, if your call handling requirements are relatively straight forward, consider using the CME Basic ACD script.  This does not require additional hardware, or licenses.

Regards,

Andy

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Beginner

Re: I want to use (Unity Express) IVR on ISR4321. What do I need to add on (hardware module or just licensing) ?

Hi Andy

Many thank for your support!

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