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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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IM & Presence restart services automatically

Hello colleagues,

 

I have the following issue, sometimes IM & Presence reaches high cpu (90%) and it restarts services automatically and Jabber stopped working, this happens very often around once every 2-3 months, i would like to know what can i look to see what is going on.

 

We have servers in a presence redundancy group with 2200 users each. Both servers have the following caracteristics:

 

System version: 11.5.1.13900-57

VMware Installation: 4 vCPU Intel(R) Xeon(R) CPU E5-2690 0 @ 2.90GHz, disk 1: 80Gbytes, disk 2: 80Gbytes, 8192Mbytes RAM.

 

I appreciate any help.

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