IM and Presence 9.0.1 - Presence Viewer - Presence Status Unknown

[lukedp]

Hello All,

I am having difficulty with ip phones adn jabber CSF devices displaying their presence status in IM and Presence viewer. The Phone lines associated to the device as showing up as Presence Status:Unknown.

I have configured IM and Presence 9.0 and CUCM 9.0 to Cisco standards

I have made sure that the phones have associate line numbers to them

I have seen mixed opions from other thread about the Subscribe Calling Search Space. in my environment i have several CSS such as internal for all internal ip phone device and services. i have also place these css into a route group.

will i need to apply this route group and css to the sip connection or should i leave it default?

[lukedp]

What tool do I use to capture the sip logs, or is this a feature in the admin section of presence

[Christos Georgiadis]

Real Time Monitoring Tool located in

IM&P Admin pages -->  Application --> Plugins

Thx,
Christos

[lukedp]

Hello Chistos,

I have added the logs.

[Christos Georgiadis]

The traces are not set to debug level so there is nothing logged when you used the presence viewer.

You need to go to CUP serviceability --> Trace --> Configuration --> Cisco UP SIP Proxy and set the trace level to debug.

Then you can reproduce the issue and send over the logs.

HTH,

Christos

[lukedp]

Log file updated.

[Christos Georgiadis]

I see the same exact problem as before. The system tries to retrieve the presence using the presencevieweradmin application user but it cannot retrive the user from the DB hence the presence viewer doesn't work.

13:41:56.239 |Tue Apr 02 13:41:56 2013] PID(1118) mod_sip_imdb.cpp(565) IMDBFindUserInternal(): IMDBFindUserInternal: query is SELECT * FROM validAppUsers WHERE userid = 'presencevieweradmin' AND apptype = 2;

13:41:56.240 |[Tue Apr 02 13:41:56 2013] PID(1118) mod_sip_imdb.cpp(975) clearRouteIMDBConnection(): clear IMDB route connection

13:41:56.240 |Tue Apr 02 13:41:56 2013] PID(1118) imdb_regroute.c(390) imdb_find_user_pkid(): No pkid matching userid presencevieweradmin

13:41:56.240 |PID(1118) tpi_sip.c(1277) tpi_login_request(): User is not an App User

13:41:56.240 |ID(1118) tpi_http.c(695) tpiLoginHandler(): tpiLoginHandler: Failed to login

13:41:56.240 |ID(1118) tpi_errors.c(179) create_http_error(): Creating http error for exception: 114

13:41:56.240 |Tue Apr 02 13:41:56 2013] PID(1118) tpi_errors.c(130) create_error_message_body(): Error Code: '114', Msg: 'Failed to login user', Fix: 'Ensure the login data is valid'

Can you verify again that deleting presencevieweradmin from the application users list does not work ?

Thx,

Christos

[lukedp]

Hi Chris,

I have tried deleting the presencevieweradmin several time to no avail. I started the log capture with the presencevieweradmin deleted and hoped that it would re-create to start again. I am going to try and install the new update and see if that has any effect on the outcome.

Thankyou once again - Luke