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Beginner

IM and Presence installation error

Hi ,

    We have recentaly implemented BE 6000 with IM and Presence server . later realised IM and P deployed with a wrong OVA file , decided to reinstall IM and P .  Now after deleting the old host  we tried to install IM and P with the correct OVA  it returns an error ( screen shot is attached ) . Tried 2 times and the same error is showing again  . can anyone help me in this regard

if it helps , we had changed CUCM security password before reinstalling IM and P .

 

Regards ,

Aneesh

4 REPLIES 4
Hall of Fame Cisco Employee

You need to review the

You need to review the install logs to find out what's happening.

HTH

java

if this helps, please rate
Beginner

Thank you for replying .  

Thank you for replying .   install log file is attached . could anybody tell me the reason presence is failed to install ?

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Beginner

Did you ever get to the

Did you ever get to the bottom of this error? I have the same problem

Thanks 

Beginner

We just removed presence

We just removed presence server from cucm and recreate it .After that presence installed without issue

 

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