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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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IM & Presence 10.5 high CPU utilization

Hello,

 

We have IM & Presence version 10.5.1.10000-9. Since it is 10.5, it is deployed as a CUCM subscriber node. After we finished configuration we added five jabber clients so that customer can test them. We are now experiencing high cpu utilization, values go from 85% to 90%.

We tried to reboot the node several times, but after some time the issue recurs. 

Critical processes, that consume most of CPU, are:

  • pe (Presence Engine) - 55&
  • ttsoft (Cisco Presence Datastore) - 27%

I haven't find anything in the log files that can be linked with high cpu utilization events.

Does anybody have similar problem or an idea how to resolve this issue?

 

Regards,

Nikola

4 REPLIES 4
Beginner

I had a similar issue, Cisco

I had a similar issue, Cisco TAC advised to deactivate certain services which were not required in my environment -- like the once below.

 Cisco XCP Directory Service;
 Cisco XCP File Transfer Manager;
 Cisco XCP Message Archiver;
 Cisco XCP XMPP Federation Connection Manager.
 
Can you give a try..

Hi Crag,Thank you for your

Hi Crag,

Thank you for your answer. I think that my colleague has resolved this issue with TAC, but I'll keep this info just in case.

 

Regards,

Nikola

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Beginner

Hello Nicola,

Hello Nicola,

did you resolve this issue?

I have the same Problem. Can you post the outcome from your colleague?

Regards

Andreas

Hello Andreas,

Hello Andreas,

Our customer has integration between UCCX and IM&P. This issue has disappeared when my colleague changed settings for default domain to internal domain.

I don't know if this helps.

Regards,

Nikola

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