IM & PRESENCE 9.1 - MOBILE AND WINDOWS USERS NOT CONNECTING

[muhammad siddiqui]

DEAR ALL EXPERTS;

i newly installed and confirgured IM Presence 9.1. I am testing on android and iphone IM users are not connecting. It is showing invalid login.

i have taken some screenshots of error...... jabber is working fine. IM is unable to login. Can you suggest me what could be the issue ? i have found that all the time cisco presence service not running but shows activated. when i go to end user and take detail it shows me error presence service not running etc etc.

please find attached ......

[garethpeart]

Do you get an error when you try to start the service?

Gareth

[muhammad siddiqui]

no it doesn't give any error while starting service. it starts for a while and then again service not running .......

[garethpeart]

Can you please provide the trace logs for the presence engine? Especially for the time when the engine fails.

Gareth

[muhammad siddiqui]

Dear All;

This problem has been resolved. that was service issue now its ok after restarting the server.