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Beginner

IMP 10.5 - HIGH AVAILABILITY

Hi folks,

I installed an IM&P version 10.5 and this one works fine.
After that  I installed another IM&P  ,added it to the Presence Redundancy Group , enabled High Availability and added the ip addres in the SIP Trunk.

When I turn off the active server , The jabber client takes between 40 - 50 second to switch to the backup server and I see these errors in the callmanger  :

Error : 4561 error retrieving ha status information from the im

Error : 4562 error retrieving active users from the im and presence server


Is it normal ? , IS it possible to accelerate this time ? , For example in callmanager the redundance takes between 1 -2 seconds.

Thanks for your help.

1 REPLY 1
Cisco Employee

Hi,

Hi,

In a subcluster, each node sends heartbeat intervals to the other node to check if the node is up and running. If a node detects a loss of heartbeat in the peer node, the node initiates a failover. You can configure the heartbeat interval and the heartbeat timeout from the Service Parameters page on Cisco Unified CM IM and Presence Administration interface.

Manish

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