cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Incoming Call Notification Popup for CUPC and IdentaPop Pro

Afternoon all,

We use an application called IdentaPop Pro which is a Caller ID desktop popup program that utilises the Call Manager's TSP drivers. Since we upgraded our CUCM Cluster to 7.1(3)SU2 (from 6.1(4) ) I have noticed that incoming calls on the desktop are popping up with the '0' removed from the beginning of the number..

I have also noticed that the notification popup in Cisco Personal Communicator also removes the zero from an incoming external number.

However, the notification popup works properly if I use IP Communicator and displays the full number correctly.

Do I need to setup any application dialing rules maybe?

Any assistance would be appreciated.

Thanks

Jamie

1 REPLY 1

Joseph Martini
Cisco Employee
Cisco Employee

CIPC uses SCCP while the TSP and CUPC (in deskphone mode) rely on CTI.  There may have been a change to the TSP between versions that causes that behavior change.  If you would really like to have the old functinality back I'd open a TAC case to reproduce the behavior on the 6.1.4 TSP and the 7.1.3 TSP or even easier just use CUPC.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: