informacast fast busy

[mvarazlic]

I am installing Informacast 8.3 into our ccm 8.6 environment. I have followed all of the documentation and I am getting a fast busy when I try to call the number that I associated with the cti port. I have checked the css and the partitions so I think that I am good there. I do not have a gateway set up for the installation. Do I need one? In some documentation sent to me from TAC a few months ago had references to a gateway but I am unsure of the settings. Any input would be appreciated!!

Thanks,

Melissa

[George Thomas]

I dont think the CTI ports are supposed to be called directly. It is supposed to be used by the system when the system calls you back to send out a page. Try configuring the Paging service using the Quick page assistance or by creating a dialcast pattern with a CTI route point in UCM and see if that works. 

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[mvarazlic]

I want to say that I am pretty ignorant when it comes to this product (informacast).  I set the DN up on the CTI Port that I created for informacast.  How is that connection made?  How does CM know to forward the call to informacast?   I can't seem to grasp the connection there.

[George Thomas]

If you want to use Dialcast (ie. call an extension and then page), you will need a CTI route point created. The DN on the CTI route point should match the Dialcast number configured in Informacast and the informacast will page to the associated recepient groups.

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[mvarazlic]

I have dial cast setup with the same dn that I have on the cti route point that I have configured in cm. What would cause the fast busy?

[George Thomas]

Check the region and location, make sure its a G711ulaw call, I think (not sure) G729 is not supported. Is the CTI route point registered?

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[mvarazlic]

The route point is registered and the region is G711.  I don't have a location set up for this.  We only have one location that we use for everything.

[George Thomas]

At this point I guess it would be best to open a case with Singlewire. Make sure your JTAPI versions are in sync and UCM versions are compatible. Short of that support would be the best use of your time.

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[Chris Deren]

Eliminate partition/CSS as an issue.

Is the number pointing to any receipient groups? Are those built properly?

Chris

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[limbadiya]

Hi, Have you foundthe solution for this ? I am also getting the fast busy.

[mfcornett]

Verify your Region Relationships in CUCM (Default / ICVA). Also check your Informacast Device Pool, CSS and Partition settings for the CTI Route Point and associated DN. Make sure you created the corresponding CTI Ports under Device->Pone and DNs. They should show registered in CUCM and Informacast Admin ->Overview.