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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Inicial Announcement Configuration - Only the firt call hears it.

I set up a welcome message and uploaded it with no problem.
I set up a Music On Hold Audio Source with an initial annuncement of the audio file I loaded. The problem is, that when the first call enters it passes the greeting that I have collected,
If I enter a second call, at the same time, it passes the default welcome greeting of the call manager. What can be missing?

CUCM 11.5

thanks.

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Hall of Fame Master

Re: Inicial Announcement Configuration - Only the firt call hears it.

Did you upload the .wav files on each MOH server in your cluster?

2 REPLIES 2
Hall of Fame Master

Re: Inicial Announcement Configuration - Only the firt call hears it.

Did you upload the .wav files on each MOH server in your cluster?

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Re: Inicial Announcement Configuration - Only the firt call hears it.

Thank You Chris!!!

 

although it appears on the second server, it was only resolved after uploading the .wav file in subscriber

Thank you. again.
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