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Installation of CUPC 8 on Windows 7 Ultimate fails

Hao Hu
Level 1
Level 1

‎11-03-2010 12:13 PM - edited ‎03-19-2019 01:51 AM

Hi all,

Has any of you experienced this? Installation of CUPC8.0.1 on a Windows 7 Ultimate failed with error:

The wizard was interrupted before Cisco Unified Personal Communicator could be completely installed.

I'm using a Windows 7 Ultimate with Dot Net Framework 4.0. UAC disabled.

CiscoUnifiedPersonalCommunicatorK9.msi is permitted to run at the 'unrestricted' authorization level.

Any idea? Thanks in advance!

Kevin

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2 Replies 2

Chris Tolley
Level 3
Level 3

‎11-03-2010 01:21 PM

Are you using the msi or the exe? I have had this happen with the msi, but the exe seems to work.

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Hao Hu
Level 1
Level 1
In response to Chris Tolley

‎11-03-2010 08:30 PM

Issue resolved.

I'm using the msi. For whatever reason, I have to uninstall the CIPC and remove cisco and cisco systems folder under c:\program files.

It seems that CUPC wants a clean installation. I had CIPC and CUPC installed on this machine before.

Kevin

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