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Beginner

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical Error

I'm staging a CER 8.5.1.10000-7 cluster in a ESX environment, but have run into an error while installing the Subscriber.

The publisher installed without issues, I've added the subscriber reference in the publisher and rebooted. When I go to install the CER Subscriber, it makes it through about 99% of the way, then pops up this "Critical Error". I've attached a screenshot of the error.

Two C210 UCS servers, both VM's were created with the same OVA file, same install media is being used. As I haven't been able to take a look directly at the error log, I don't have any ideas on why it fails.

I only have the demo license currently on the Publisher, is this possible the cause of the problem? Anyone else run into this problem?

Thanks,

Ryan

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1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Community Legend

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical

Hi Ryan,

Looks like this bug;

CSCtr13932            Bug Details

CER Sub fails to install CER 8.5(1), 8.6(1) unrecoverable internal error.
Symptom:

CER install of 8.5.1.10000-7 fails with the following error:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.5.1.10000-7 8.5.1.10000-7 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

Also seen with CER 8.6.1.10000-9:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.6.1.10000-9 8.6.1.10000-9 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.


Conditions:

"critical.log" contains the following:

CER install of 8.5.1.10000-7 fails with the following error:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.5.1.10000-7 8.5.1.10000-7 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

For 8.6.1.10000-9 the critical.log shows:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.6.1.10000-9 8.6.1.10000-9 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

Workaround:

Do a Skip install by skipping the configurations step initially, proceed with the installation and then key in the configuration details when asked for in the end
StatusStatus
Open             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last 3 Days        

Product Product
Cisco Emergency Responder         

Technology Technology


1st Found-In 1st Found-in
8.5(1)
8.6(1.10000.9)

Cheers!

Rob

View solution in original post

4 REPLIES 4
Hall of Fame Community Legend

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical

Hi Ryan,

Looks like this bug;

CSCtr13932            Bug Details

CER Sub fails to install CER 8.5(1), 8.6(1) unrecoverable internal error.
Symptom:

CER install of 8.5.1.10000-7 fails with the following error:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.5.1.10000-7 8.5.1.10000-7 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

Also seen with CER 8.6.1.10000-9:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.6.1.10000-9 8.6.1.10000-9 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.


Conditions:

"critical.log" contains the following:

CER install of 8.5.1.10000-7 fails with the following error:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.5.1.10000-7 8.5.1.10000-7 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

For 8.6.1.10000-9 the critical.log shows:

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

"sh -c "/usr/local/er/script/cer-install.sh install PostInstall 8.6.1.10000-9 8.6.1.10000-9 /usr/local/er/ /usr/local/er/ /common/log/install/capture.txt" 2>/dev/null" failed (255)

The system will now halt.

Workaround:

Do a Skip install by skipping the configurations step initially, proceed with the installation and then key in the configuration details when asked for in the end
StatusStatus
Open             

Severity Severity
3 - moderate

Last Modified Last Modified
In Last 3 Days        

Product Product
Cisco Emergency Responder         

Technology Technology


1st Found-In 1st Found-in
8.5(1)
8.6(1.10000.9)

Cheers!

Rob

View solution in original post

Beginner

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical

You the man Rob! Thanks.

I need to remember to check the bug tracker more often

Hall of Fame Community Legend

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical

Hey Ryan,

You are most welcome my friend

Sadly, we have to reference the Bug Toolkit far too often. Oh well......

Cheers!

Rob

Contributor

Installing Emergency Responder 8.5.1.10000-7 Subscriber Critical

Rob, this is happening in 8.6.1 as well . I am loading subscriber on CER 8.6.1 and same mesage. Going to try fix and see if it works,

Mike

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