03-13-2012 09:11 PM - edited 03-19-2019 04:35 AM
We initially planned to install our Call Manager and then install our remote locations. Given that scenario, the vendor sold us SRST Routers with no voicemail capability since the plan was to have the voicemail centralized. Well, that plan has changed and we have to get 3 remote locations up and running with voicemail before the actual Call Manager is up and running. We order 3 ISM-SRE Modules to go in our 2921 routers for the locations.
When I try to create a session on the ISM and I login, all it does is constantlly reboot looking for an image. I am assuming that Unity Express needs to be installed? I have worked with the type of modules before, but they already had software on them. This is new territory for me and I am under the gun to get these up and running. Can someone guide me on what I need to install and how? We have been running CUE 8.5 at the other sites.
Please help
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03-14-2012 08:10 AM
It's actually the "complete instllation file set" zipfile, plus applicable language pack(s).
03-14-2012 10:41 AM
Check installation progress with "service-module ISM0/0 session".
03-14-2012 06:07 AM
You need to install software. The guide for how to do that is in the product documentation. You also have to request the default voice port licenses, to licensing@cisco.com
03-14-2012 06:55 AM
The product documentation refers me to a site that comes up as not available. Here is the URL
http://www.cisco.com/en/US/docs/routers/access/interfaces/software/feature/guide/sm-sre.html
03-14-2012 07:12 AM
Hi James,
Can you try
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_5/install/installsre.pdf
Cheers!
Rob
03-14-2012 07:17 AM
Hey Rob,
Where do I find the sotware that I need fo this? I want to make sure that I get the right one. Is it the GUI?
03-14-2012 07:46 AM
Which one of these?
03-14-2012 07:56 AM
Hi James,
I believe it would be;
cue-vm-full-k9.sme.8.5.1.prt1
Cheers!
Rob
03-14-2012 08:10 AM
It's actually the "complete instllation file set" zipfile, plus applicable language pack(s).
03-14-2012 08:28 AM
Thanks for jumping in Paolo (+5 ) I haven't had a chance to use the ISM-SRE
so I wasn't 100% sure.
Cheers!
Rob
03-14-2012 09:21 AM
How do I determine what is causing this:
ISM0/0 is reset due to Error encountered while downloading payload(s) .
03-14-2012 10:41 AM
Check installation progress with "service-module ISM0/0 session".
03-14-2012 11:09 AM
Thanks Guys! One other quick question. What firmeware do you recommend for hte 6945 Phones?
03-14-2012 11:12 AM
Recently TAC only had the "good" one, but it may have been released by now.
But phones will work and you can worry about that later.
Thanks for the nice rating and good luck!
03-14-2012 11:27 AM
Thanks for the info and the wishes. The only other thing I am getting stuck at is on this below. I am entering the same username and password as I set in the telephony service. but is will not take it.
03-15-2012 12:23 AM
Check again CME config and that you can login with browser.
Newer IOS needs an addiotional command described in GUI readme.
However, completing the wizard is not necessary for CUE to work if you then configure manualy the same.
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