Internal error on CUCM 7.1.5 migration

[Joel Amadoz Pamies]

Hi,

We are trying to migrate our 7.1.5 CUCM installation to 10.5 using PDC 10.5.2.

We have installed successfully the PDC server but when we try to discover the CUCM cluster it gets an internal error.

We have checked the PCD logs but we don't see any error or useful information.

Can you help us?

Thanks in advance. Kind regards,

Joel

[Jaime Valencia]

Has the ciscocm.ucmap_platformconfig.cop been correctly installed??

[jmilena]

Hi Jaime,

We obtain the following error in PCD:

2015-08-05 11:29:03,393 INFO  [DefaultQuartzScheduler_Worker-3] inventory.Migration.installCop - installCop return cmdOutput 
2015-08-05 11:29:03,394 INFO  [DefaultQuartzScheduler_Worker-3] inventory.Migration.installCop - installCop return cmdOutput CALLING ucmapLib::upgrade { 172.22.60.130 administrator 172.22.60.134 ciscocm.ucmap_platformconfig.cop.sgn cop/ adminsftp 0}
CALLING ucmapLib::adminLogin 172.22.60.130 administrator 
SUCCESS ucmapLib::adminLogin
CALLING ucmapLib::initiateUpgrade {exp3 ciscocm.ucmap_platformconfig.cop.sgn}
CALLING ucmapLib::setPagination {exp3 0}
CALLING ucmapLib::cancelUpgrade {exp3}
FAILED ucmapLib::cancelUpgrade

Also, in the Call Manager we have the following output:

admin:file view install install_log_2015-08-05.11.25.03.log

08/05/2015 11:25:03 file_list.sh|Starting file_list.sh|<LVL::Info>
08/05/2015 11:25:03 file_list.sh|Parse argument method=sftp|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Parse argument source_dir=cop/|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Parse argument dest_file=/var/log/install/downloaded_versions|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Parse argument remote_host=172.22.60.134|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Parse argument user_name=adminsftp|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Upgrades prohibited during Licensing Grace Period|<LVL::Error>
08/05/2015 11:25:03 file_list.sh|file_list.sh complete (rc=25)|<LVL::Info>

We think the .cop file is not correctly installed. 

What could do we now ?

Thanks

regards

[Jaime Valencia · Accepted solution]

Download the file manually from PCD and try a manual install

[Joel Amadoz Pamies]

Hi Jaime,

Thanks a lot. We have tried have you commented about the manual COP file install and it started the migration process.

We will say you something when it finishes.

Thanks again and kind regards,

Joel

[Jitender Bhandari]

Please disregard this post.

Hi Joel,

it looks like you are running into BUG below.

https://tools.cisco.com/bugsearch/bug/CSCur09536/?reffering_site=dumpcr

HTH

JB

[Jitender Bhandari]

Hi Joel,

I say another error in logs that you shared above.

08/05/2015 11:25:03 file_list.sh|Parse argument user_name=adminsftp|<LVL::Debug>
08/05/2015 11:25:03 file_list.sh|Upgrades prohibited during Licensing Grace Period|<LVL::Error>
08/05/2015 11:25:03 file_list.sh|file_list.sh complete (rc=25)|<LVL::Info

take a look at the below BUG

http://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCtb86875&content=summary&format=html

HTH

JB

[Joel Amadoz Pamies]

Hi Jaime,

As we comment finally we have solved this error installing manually the COP file.

Now we have 10.5.2 version installed and running!!

Thanks for all

Kidn regards,

Joel