Internal extension not connecting to voicemail

[john_earnest]

So my issue that I am having relates to voicemal. I have attached the router config and the cue config for review. I currently am only working with on number 3010, This will be expanded upon sucessful completion of this testing.

The number 3010 can receive a external PSTN call and the call routes correctly forwarding to teh voice mailbox with no issues. The user receives the standard greeting and can leave a voice mail. The issue is when a call from a internal extension in this case either a 30xx or 50xx happens the call is sent to the ID login prompt. We would like to have it go to voice mail.

I am attaching configs for the router and the cue for reivew and helpfull comments.

Thakn you for your help in advance.                  

[john_earnest]

Updated information I am able to call  from a 30xx extension and obtain the proper voicemail prompt just not from a external extension like 50xx. So maybe the 50xx router is not processing the call correctly or sending the proper signal. Any thoughts?

[Rob Huffman]

Hi John,

Have you tried forwarding 3010 to 8000 instead of 5188? Just a thought

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[john_earnest]

Rob,

Good point I did try that and continue to have the same issue. It doesn't make a lot of sense to me that it works properly as long as the call is from the voice gateway router or from a outside caller that terminates on that router as well but if the call comes from another voice gateway different extension the call goes to the ID login prompt.

[Rob Huffman]

Hi John,

This isn't my area of expertise (not sure if any are ) but when i first looked at your

configs I wondered if this wasn't causing the issue;

dial-peer voice 5000 voip

destination-pattern 50..

session protocol sipv2

session target ipv4:10.50.31.10

dtmf-relay sip-notify

codec g711ulaw

no vad

It seems that CUE is getting the clid of the calling number like 50xx and trying the sign-in

rather than forwarding to the proper mailbox??

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen