IP Communicator and Extension Mobility not working

[DOUG DAVIDSON]

I have a couple of users running IP Communicator 8.6 that are setup with Extension Mobility and it is not working. When you select the service, it displays,  "Extension Mobility" at the top of the screen but you never see the fields to provide login information.

It was working fine with older version of IP Communicator.

Thanks in advance,

Doug                 

[anchoudh]

Hi Doug,

Cold you please try unsubscribe and subscribe the "EM" feature on these IPC's one more time and see if it helps.

Thanks,

Anand

Please rate helpful posts !!

[ronpatel]

Hi Doug,

Are you using HTTP or HTTPS for EM service.

Regards

Ronak Patel

[DOUG DAVIDSON]

I will double check but I think it is http.

Doug

[ronpatel]

Hi

Please check as CIPC do not support HTTPS. It only suports HTTP.

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtx18810

Regards

Ronak patel

Please rate if it is helpful .

[ronpatel]

Hi,

Also let me know the CUCM version and what URL you are using in the EM service configuration page.

Regards

Ronak Patel

Please rate all helpful posts.

[dcaufman1]

Same issue here w/ IPC 8.6.1 and CUCM 8.6.2

Below is how we are finally able to get it working

In CUCM edit the IPC device

Under "External Data Locations Information" enter the HTTP string for the EM service -  (http://:8080/emapp/EMAppServlet?device=#DEVICENAME#&EMCC=#EMCC#) - into the following fields:

     Services

     Authentication Server

     Proxy Server

Unsubscribe from EM

Subscribe to EM

Good Luck

[Dante Chutorianscy]

To solve this problem you need to:

Go to Ip Phone Services Configuration and choose the extension mobility service.

After that you have to change the Secure-Service URL parameter. The original is

https://:8443/emapp/EMAppServlet?device=#DEVICENAME#&EMCC=#EMCC#

You have to change the https to http and 8443 to 8080 like the example below:

http://:8080/emapp/EMAppServlet?device=#DEVICENAME#&EMCC=#EMCC#

Regards,

Dante

[Kleid Gjataj]

This is not working for me. Can someone provide more detailed instructions?

I see the EM service on IPC but can't select it.

Thanks,

-Kleid

[malnasle]

CSCud94019            Bug Details

CUCM Unified Reporting tool incorrectly mentions that CIPC supports EMCC

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCud94019

[DOUG DAVIDSON]

Better late than never, but I found out the problem. I removed the &EMCC=#EMCC# from the URL and low and behold it works for both IP Phone and IPC.

It may take a while sometimes, but I will find the issue.

Hope this will help someone else,

Doug