IPCC IVR

[sdasgupta]

Hi,,

I installed cisco cucm and uccx 8.5 in my lab envirnment and i would setup an IVR, I had managed to do that.

so i can call IVR from my lab IP Phone and the aa.aef is working fine, but when i tried to call from PSTN the prompt message is fine but when i press1.2 or o nothing happend ,can not chose the directory number or any thing

how to solve this issue.

regards

Debabrata

[Chris Deren · Accepted solution]

What is your PSTN connection, i.e. type of service, PRI, SIP trunk, etc?

What DTMF method are you using?

Chris

[sdasgupta]

Problem has been resolved by configuring the DTMF in voice router

dial-peer voice 200 voip

  dtmf-relay h245-alphanumeric