You can give yourself access to the voicemai account, login through the Web INbox and start downloading or you may use IMAP and login with an email client such as Outlook. IMAP will download all messages to Outlook. Web InBox might be easier though.
Remember, Unity Connection stores a copy of all voicemails locally. If Exchange is offline, the voicemails are still there. But if the end users deletes these from Exchange, they will be deleted off CUC.
Sounds like Exchange went down or was offline. Unity Connection received voicemails for a particular user, but never sync'd back to Exchange when it came back. Correct?
It was not an Exchange issue but an issue with this particular line. Other users(myself included) were receiving emails and voicemails in email just fine.
It's a Help Desk line which doesn't have a physical phone attached to it. It goes directly to voicemail and then in turn the voicemails are sent directly to the Help Desk email.
Ah. So store and forward and forward to an smtp address in Unity? If you log into Web Inbox and they are not there.. mostly likely they are gone then. (if you had Foward all, no store)
You will need to enable it the CUC Admin GUI. Its the class of service I believe to turn this on. This gives access to the user to view Web Inbox messages.
just as an aside - there's a fairly new tool you can use as an admin to fetch messages and archive them as EMLs locally (including secure) - the Message Archiver may be of interest to you here:
