02-26-2010 12:37 AM - edited 03-19-2019 12:31 AM
Hi,
In our "Unified Contact Center Express Administration - 7.0(1)_Build168" installation, it is possible to install the program "Cisco Unified CCX-historic reporter" so we can make different statistic in the contact center.
Is the same statistic reporting possible in our "Cisco Unified CM Administration - System version 7.0.1.11000-2" installation?
- And not just on calls and users in the contact center installation, but on all users, phones and numbers?
If so, what program can I use to perform this statistic collection?
Kind regards,
Carl-Marius
Solved! Go to Solution.
02-26-2010 05:52 AM
Hi Carl-Marius,
On the CUCM side of the house this is called CDR (Call Detail Reporting).
Here is a guide to help get you started;
CDR Analysis and Reporting Configuration Checklist
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/car/caranrpt.html#wpxref97735
Cheers!
Rob
02-26-2010 05:52 AM
Hi Carl-Marius,
On the CUCM side of the house this is called CDR (Call Detail Reporting).
Here is a guide to help get you started;
CDR Analysis and Reporting Configuration Checklist
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/car/caranrpt.html#wpxref97735
Cheers!
Rob
03-02-2010 04:53 AM
Hi Rob,
Thank you for your answer; it was precisely what I was looking for!
Kind regards,
Carl-Marius
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