Is it possible to make wrap up codes mandatory?

[Thiago Henriques]

All,

Is it possible to make wrap up codes mandatory as reason codes? What I mean is, when users have to change their status to 'Not Ready' they HAVE to set a reason code for...now, is it possible to do the same with wrap up codes?

THanks,

Thiago

[anchoudh]

Hi Thiago,

Assigning Wrap-up Data Descriptions

Wrap-up data descriptions can be assigned at the global and at the work flow group level. Global wrap-up data descriptions are available to all agents. Work flow group level wrap-up data descriptions are available only to the agents in that specific work flow group.

Please refer the section "Wrap-up Data" from page 54 onwards in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cda90ccxug.pdf

Hope this helps.

Anand

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