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Beginner

Is there a way to change "FROM" field in Unity Connection 8 email notifications?

I have Unity Connection setup with SMTP enabled as one of the notification devices.  When users receive email notifications, the from field shows "From: Cisco Unity Connection Messaging System [unityconnection@xxx.com]".  It looks like this is copied from unityconnection user, and the last name and first name fields are not editable/greyed out.  Is there a way to customize the from field?  There is a from field on the page, however, accoriding to Admin guide it's used for a telephone number users dial to check messages, not an SMTP "from" field.  Thanks.

13 REPLIES 13
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Cisco Employee

Is there a way to change "FROM" field in Unity Connection 8 emai

Hi,

Whenever we send a voice mail from external number, the unity connection
always use From field as unityconnection@domain.com which indicates the
message is from external user not residing in unity connection. This is as
per the design.

-Atul

Please rate, if this helps!!

Highlighted
Beginner

If you are using single inbox

If you are using single inbox with exchange on the back end, either:

1) create a user and assign unityconnection@domain.com as an email address

2) create a contact and assign unityconnection@domain.com as an email address

 

If you are routing off of a smart host you could do address manipulation on there. Would probably work with O365 as well.

 

Highlighted
Beginner

Good afternoon All,

Good afternoon All,

I came across this post during my research, is there any way you can modify the Cisco Unity > Subject Line to add what voicemail box the vm came in for? 

Example;

Let's say my extension is 2222, I was wondering if we could edit the subject line to say something like "Voicemail from unknown caller xxx-xxx-xxxx Received at VM2222". <<<Adding the received at VMxxxx part.

Thanks in advance!

Diana

Highlighted
Explorer

Re: Is there a way to change "FROM" field in Unity Connection 8

Yes, I believe the correct setting is in Unity Connection\System Settings\Subject Line Formats

My settings:

Outside Caller Messages %D% Message from %CALLERID%

User to User Messages %D% Message from %NAME%

Interview Handler Messages %D% Message from %NAME%

Highlighted
Cisco Employee

Re: Is there a way to change "FROM" field in Unity Connection 8

Hey Chris,

These settings are for changing "Subject Line Formats" not the FROM field.

-Atul

Please rate, if this helps!!

Highlighted
Beginner

Is there a way to change "FROM" field in Unity Connection 8 emai

Atul,

Thank you for the info.  I was afraid this was hard-coded by design - you confirmed it.

Pavel.

Highlighted
Enthusiast

You can't change it from the

You can't change it from the Unity side - the message is sent from that account (required to have a sender in Exchange land). You can change the display name for that user (which is created with the server name by default). Just don't delete the account (it'll get recreated on the fly). But you can change the display name to remove the server name from it and the "from" field for messages from outside callers will no longer show the server name.

!

Warm Regard's
Amit Sahrma
Highlighted
Enthusiast

Hello,

Hello,

this option is avilable in unity connection ver 11.0.

Warm Regard's
Amit Sahrma
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Beginner

Could you tell me how it

Could you tell me how it could be done in CUC 11.5?

Thank you

Highlighted
Beginner

Re: Could you tell me how it

I know this is an old post - but for anyone searching for this information:

step by step info on how to do this is here

https://www.cisco.com/c/dam/en/us/products/collateral/unified-communications/unity-connection/cisco-unity-connection.pdf

 

 

Highlighted
Beginner

Re: Is there a way to change "FROM" field in Unity Connection 8 email notifications?

Hi,

 

This can be changed in Cisco Unity Connection 11.X and above.

 

Go to Unity Connection Administration --> System Settings --> General Configuration.

 

Change the Parameter " Default Unity Connection Sender Name".

 

With Kind Regards,

Fahim Sha

Highlighted
Beginner

Re: Is there a way to change "FROM" field in Unity Connection 8 email notifications?

That was it Fahim. Thanks.
Beginner

Re: Is there a way to change "FROM" field in Unity Connection 8 email notifications?

Alas, that only changes the name and not the return address.

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