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Walkthrough Wednesdays
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Beginner

Is there an easy way to find out if a user has a message in their voicemail.

Is there an easy way to find out if a user has a message in their voicemail from the

UNITY subscriber page? Or anywhere I can look to see if they do.  I don't have access to the exchange servers.  We are currently running UNITY 5.0(1).  thanks

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Enthusiast

well one way to see, im sure there must be others, is to check under subscribers, messages. and check to see if MWI IS "ON".

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That's is true most days, today all the message waiting lights are on and there is no message in the voicemail. That is why I am trying to find another way.

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Sounds like you need to refresh the MWI state.  What flavor of Unity are you running?

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Currently doing the refresh of MWI on UNITY 5.0(1). McAfee Group Shield was installed on Exchange servers this weekend and I believe it is the cause of all my issues today.

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Cisco Employee

The only way you'll be able to do that is to login to Outlook Web Access, or possibly setup an IMAP client to that user's mailbox or have TAC run the DohPropTest in attach mode to return the contents of the user's inbox.  If the first two don't work, I'd go with the latter and let TAC help you verify if there are any messages in the inbox that are unread.

Hope that helps,

Brad

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