Issue with Visual voicemail

[Arasu Madathupalayam Ilango]

Hi Experts,

Greeting for the day!!

I am facing issue in visual voicemail.

Pre-request:

Subscribe visual voicemail service in the phone.

Step to reproduce:

• •1.       Press the message button in phone
• •2.       Phone show two option voicemail and visual voicemail.
• •3.       Press visual voicemail.
• •4.       System shows “Downloading application and the pop’s up as  
  • •a.       “unable to open the application. Please try later. If continues contact the admin”

Kindly help me to solve this issue.

Environment:

Unified CM: 9.0.1.10000.37

Unity Connection: 9.0.1.10000.36

CUCM & CUC Integration : SIP

Phone: 9971

Thanks in advance.

[Chris Deren]

Is the name of the service VisualVoicemail? There cannot be a spate in between the 2 words as the name has to match exactly. if this is not the issue, can you please post your VV service URL?

HTH,

Chris

[Arasu Madathupalayam Ilango]

Thanks for the reply chris.

Name of the service is visualvoicemail (without any space)

W url:

http://10.78.239.115/midlets/VisualVoicemail/VisualVoicemail.jad

Cisco unity connection ip is 10.78.239.115

Thanks in advance.

Regards

Arasu

[Chris Deren]

I don't know if this is case sensitive of now, but is it visualvoicemail or VisualVoicemail, I've always tried the second so perhaps give it a try.

Did you build your parameters as described in install guide?

I find the best way to troubsleoot VV is to review the phone's console logs via phone's web page. It provides good clues.

HTH,

Chris

[Arasu Madathupalayam Ilango]

Hi Chris,

Thanks for your reply.

I have attached the phone console logs.

Regards

Arasu

[Chris Deren · Accepted solution]

I see this in your logs:

Install Exception: Missing suite name:

this matches an issue in this troubleshooting guide:

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b14d12.shtml

Solution

The issue is caused because of a space in the Service Name under the Service Parameter. In order to resolve this, navigate to CUCM Administration > Device > Device Settings > Phone Services > Find > VisualVoicemail. Ensure the Service Name is VisualVoicemail and has no spaces.

After this change is made, stop and start the TFTP Service. Then, reset all phones which are using the Visual Voicemail service.

yours may not have a space but from the log appears to be all lower case, recreate the service with capitalized V, such as VisualVoicemail.

HTH, please rate all useful posts

Chris

[Arasu Madathupalayam Ilango]

Hi Chris,

Thanks a lot for your help.

I have successfully able to check the visual voice mail in one of my setup.

I have another site i have configure visual voicemail and subscried the service to the phone.

Issue: Phone dials visual voicemail number and call gets disconnected.

Step to reproduce:

1. Configure of visual voicemail.
2. Subscribe phone service to the phone.
3. Press the message button
4. Phone displays voicemail and VisualVoicemail option
5. Select VisualVoicemail and give the Pin number
6. Give the vaild Pin number
7. Pop give two option Exit and Proceed for first time registeration.
8. Press Proceed
9. Phone dials VisualVoicemail number.
10. After 5 sec call gets disconnected.

I have attached the phone concole log also.

Kindly help to solve this issue.

Thanks in advance.

Regards

Arasu