I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible and how?
Webex Adoption Ebooks
Use our adoption toolkits to get your organization started with Cisco Webex Events, Training, and Support, as well as Webex Edge and Pro Pack products.
Choose from our selection of a...
Webex Board Use Cases
Use cases can help your users understand the value of new technology quickly by showing them how it will benefit their daily workflows.
We’ve written twelve compelling use cases that show you how Webex Boards can make ...
Introduce your users to Webex Boards with a promotional email.
Let employees know what Webex Boards are, why you invested in them, when they will be available for everyone to use, and ‘What’s in it for me?’ for end users.
Want a prebuilt template?...