jabber failed log

[siwar.ziadi1]

Hello,

I have a newly created jabber user, could not connect from his machine, he tried to connect from another machine and it works.
Error: Can not communicate with the server

I check the configuration CSF, UC service, user assigned
the DNS configuration, it did the test "_cisco-uds._tcp ... and _cuplogin._tcp ... it gives the address of cucm and IM & P

[Shalid Kurunnan Chalil]

you have posted two thread for the same issue;

I just responded to your another question and probably you can try the same over this issue also

https://community.cisco.com/t5/unified-communications/jabber-loggin-faild/td-p/3774816

Try below;
delete the Jabber folder under below location;

C:\Users\<windowslogonname>\AppData\Roaming\Cisco\Unified Communications

C:\Users\<windowslogonname>\AppData\Local\Cisco\Unified Communications

try the jabber log in again.

if you still see the problem, then check the connectivity with the CUCM and IM&P and also try turning off your windows firewall.

Regards,
Shalid