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Beginner

Jabber MRA - audio but no video

Dear colleagues,

I am facing a problem regarding the Jabber MRA solution.

When calling from mobile phone to mobile phone, there is no video capabilities exchanged.

The devices are enabled for video in CUCM.

Call flow that works: jabber for windows (internet) -> jabber for windows (LAN) => video works fine on both sides

Call flow that fails: iphone (internet) -> android (internet) => no video 

 

Any ideas?? 

PS: low-bandwidth disabled on both mobile phones; camera permission enabled for jabber for iphone

Thank you all in advance

Best regards

Andre Castro

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1 ACCEPTED SOLUTION

Accepted Solutions
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Cisco Employee

Hi Andre,

Hi Andre,

Can you go to Settings->call options->call capability over cellular network, and select "Audio and Video".

If this setting is correct then you can collect a Problem report from the affected clients for a test call and post here.

Manish

View solution in original post

4 REPLIES 4
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Cisco Employee

Hi Andre,

Hi Andre,

Can you go to Settings->call options->call capability over cellular network, and select "Audio and Video".

If this setting is correct then you can collect a Problem report from the affected clients for a test call and post here.

Manish

View solution in original post

Highlighted
Beginner

As simple as that..

As simple as that..

Howcome Cisco did not warn me about this??? heheheheh

Thanks Manish, it works just fine now.

Best regards

Andre Castro

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Cisco Employee

I'm glad it worked , thanks

I'm glad it worked , thanks for updating the post for the benefit of others.

Manish

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Beginner

Did you find a resolution to

I'm having the same problem but I've verified my jabber call settings are correct.  I can actually use the same client on a different system and it works fine. 

Any other ideas?

Thanks. 

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