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Jabber/VPN One Way Audio Issue

Hi,

 

We have two locations one is configured for 3 digit dialing and the other configured for 5 digit dialing. Calls between users with 3 digit extensions and 5 digit extensions are good two way audio is present. Calls between users with 5 digit extensions at the same location are experiencing one way audio over a VPN connection. We are using Jabber 11.x, CUCM/Presence 10.5.x. I would some help with troubleshooting this issue.  Can anyone inform what traces and debug commands I should use to troubleshoot on the below devices? The call flow is as follow. Any assistance would be greatly appreciated!

 

CUCM/IM Presence > Expressway C > Expressway E > ASA > VPN (USER)

 

Using Jabber 11.x, CUCM/Presence 10.5.x

 

Thanks

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Beginner

Re: Jabber/VPN One Way Audio Issue

Hi,

 

Check routing and access-lists in ASA. As voice calls using udp ports you must allow this ports in and out in ASA.

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