I am having problems trying to integrate CUE and CUCM. I created the Aplication User in the CUCM and gave it the correct Role and Password. Created also the Cti Ports and associated them to de Aplication user. The ping betwen both CUCM and CUE is OK. But when i run the initializacion wizard popup this error "Jtapi login Failed - Error while determinating CCM version -1"
sh software licenses
Installed license files:
- voicemail_lic.sig : 50 MAILBOX LICENSE
- ivr_lic.sig : 8 PORT IVR BASE LICENSE
- Application mode: CCM
- Total usable system ports: 24
- Max system mailbox capacity time: 18000
- Default # of general delivery mailboxes: 15
- Default # of personal mailboxes: 50
- Max # of configurable mailboxes: 65
Interactive Voice Response:
- Max # of IVR sessions: 8
- Max installed languages: 5
- Max enabled languages: 5
Hi, try reloading your CUE. I have seen this problem and reloading the CUE module helped.
I also checked the compatibility matrix and it seems that this setup should work (versions are compatible).
I already did the CUE reload several times. In fact i restore the CUE to factory default and still the problem. I have to clear that the CUE and The CUCM are remote connected through a WAN, but the pings betwen both are responding.
se-10-10-113-253# ping 10.10.9.160
PING 10.10.9.160 (10.10.9.160) 56(84) bytes of data.
64 bytes from 10.10.9.160: icmp_seq=1 ttl=61 time=41.4 ms
64 bytes from 10.10.9.160: icmp_seq=2 ttl=61 time=30.8 ms
64 bytes from 10.10.9.160: icmp_seq=3 ttl=61 time=43.4 ms
64 bytes from 10.10.9.160: icmp_seq=4 ttl=61 time=70.1 ms
64 bytes from 10.10.9.160: icmp_seq=5 ttl=61 time=31.7 ms
--- 10.10.9.160 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 164ms
rtt min/avg/max/mdev = 30.886/43.534/70.192/14.249 ms, pipe 2, ipg/ewma 41.095/42.661 ms
try logging into cucm as the jtapi user to see if it works.
Can you also restart the CTI Manager on the CUCM side?
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Hi Gergely, thanks for your help, i'm new on this kind of system, so i need to know how can i login into cucm as jtapi user? and i restart the CTI Manager several times before. in fact i have another CUE working with other Aplication user, i tried to use this Aplication User with the CUE that has problem but it did not work.
CTI ROUTE POINT:
Well it seems you've got all bases covered. CTI server and port open, SCP communication open, I cannot see any problems here.
Would it be possible to update to 7.0.6 (preferably a clean software install)?