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Cartoondog1
Beginner

JTAPI/TAPI/TSP... for UC560 running CME8.2?

I am attempting to help out a client's 'other vendor' who promised the moon & stars with a CRM.  He might be a good programmer, but he has no TAPI or phone experience what-so-ever.  As It was I who installed the UC560, they are looking at me for an answer which I would like to provide.  My experience with the UC560 is moderate.  Is there any API or event driven model for linking an external database (CRM) so pop-ups can occur on local PCs?  As a side note, the Call Manager Express ver is 8.2. 

Any help pointing me in the right direction would be appreciated.  Searching Cisco led me to a lot of items that don't seem compatible with the UC560, but I could be wrong.

Thanks,

William.

PS, the spell check on this Web form does not check after the first paragraph!

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barry
Rising star

Hi William

The referenced doc may assist.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/external.html

TAPI Lite / TSP is what you should be looking at.

HTH. Barry

View solution in original post

2 REPLIES 2
paolo bevilacqua
Hall of Fame Master

Anything that you find compatible with CME, is compatible with the UC500.

So with the right programming skills, you can have a TAPI-based popups, etc.

barry
Rising star

Hi William

The referenced doc may assist.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/external.html

TAPI Lite / TSP is what you should be looking at.

HTH. Barry

View solution in original post

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