License Fulfillment Problem In Cisco Prime License Manager

[Mingjia Zhang]

Hi everybody,

Recently, I meet an anxious license fulfillment problem in cisco prime license manager.

Some images are shown below.

The number of TP-ROOM licenses is 61 at 2018-Feb-03. But this number degrades to 51 at 2018-Jul-07 after I upload a new bin license file and finish installation.

Could anyone tell me what happen it is? Why the number of TP-ROOM licenses would degrade? 

Is the new bin license file problematic?

Besides, could I delete the new installed bin file to back to the previous state? What should I do now?

Thank you.

[Aman Soi]

Hi,

you can run the command license file diagnose from CUCM PUB and check the count in last bin file uploaded.

You need to enter the sequence number of last file uploaded. I have attached snapshot and  Press enter "36" to see details like count

From the snapshots ,I can see the count of other users same then, the file which u uploaded had license for which users .

regds,

aman

[Aman Soi]

I missed other attachment. Please find attached .

regds,

aman

[Mingjia Zhang]

Thank you. I will have a try for it.

[Mingjia Zhang]

Hi Aman,

Thanks for your guidance.

Follow your step, I have found the bin file which I uploaded lately.

But the command is just a diagnoses function. Even though I am informed of the details about the bin file, I still could not change anything to recover the degraded number of the licenses.

How should I do now?

Regards.

[Aman Soi · Accepted solution]

Hi Zhang,

can u compare the output of both bin files uploaded on Feb. 3 and July 7 using license file diagnose  and find if any change related to say expiry or count is there?

or please share the output/snapshot  of both bin files.

regds,

aman

[Mingjia Zhang]

Hi Aman,

Thanks for your help.

I have opened a TAC case to deal with this problem.

Thanks again.