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pedro.alexandre
Beginner

License Issue After CUCM/CUC/PLM Servers Migration

Hello !  Hopefully someone can point me in the right direction. 

I've migrated my CUCM/CUC/PLM 10.5 from a UCS to another server because we had physical problems with this UCS.

After the Physical/VMware migration, the servers are in the Demo License mode.

I still have the licence Fulfillment file listed in my PLM:

licencing print.jpg

 

But in the License Usage field, there is no licence available:

 

licence usage.jpg

 

 

What shoud I do ?

Shoud I have to create a Rehost License Request ? 

 

Thank you in advance !

1 ACCEPTED SOLUTION

Accepted Solutions
Jaime Valencia
Hall of Fame Cisco Employee

If the MAC address for the PLM server was not hard-coded, that is expected, you'll need to re-host the licenses with assistance from licensing team.

HTH

java

if this helps, please rate

View solution in original post

8 REPLIES 8
Jaime Valencia
Hall of Fame Cisco Employee

If the MAC address for the PLM server was not hard-coded, that is expected, you'll need to re-host the licenses with assistance from licensing team.

HTH

java

if this helps, please rate

View solution in original post

Thank you for the reply, Jaime !!

 

I could not find a documentation explaining about the MAC license bond.

 

Do you know if there is any ?

 

 

Check out the License Rehost section from the below doc. Licenses are fulfilled for a specific PLM.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU2/userguide/cplm_b_user-guide-1151su2/cplm_b_user-guide-1151su2_chapter_0101.html#CUCM_TK_L403A667_00

Please rate if you find this helpful.

Regards,
Aeby


Please rate if you find this helpful.

Regards,
Aeby

Hi Aeby !

I saw this document before.  I was curious to see the Cisco explaining about the MAC bond. 

That's why I asked for some document. 

I'll do the rehost solicitation. 

Thank you for your help. 

 

 

Jaime Valencia
Hall of Fame Cisco Employee

PLM install guide has the static MAC note.

HTH

java

if this helps, please rate
Jaime Valencia
Hall of Fame Cisco Employee

Related to some other thread, but I found this bug which explains the PLM and MAC address relationship

PLM should warn if license request attempted with dynamic MAC address
CSCul66335
HTH

java

if this helps, please rate

Great catch, Jaime.
I've opened a case with Cisco to rehost the licence.
Thank you !

Hi Pedro,

 

Sorry to jump into your thread like this but I have the exact same issue it seems. We had a crash and had to uninstall esxi and readd the vm's all is working fine and I too can see my licenses.

 

How did you log your request with cisco to rehost or resend the licences to the new product instances?

Did you just email licensing@cisco.com?

 

Thanks for the assistance,

 

Regards,

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