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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

License Request, Enterprise License Manager

Hello.

I am trying to request my licenses on "www.cisco.com/go/license" and I get the following message:

"Assign to a Target Device"
"Paste the content of the License Request provided by Enterprise License Manager below:"

See the image below.

I don't know what to do.
Can you help me?
Is there an ELM server in a Cisco ISR 4331 with CUCME 10.5?

 

elm.pngLicense request

Best regards.

12 REPLIES 12
Advisor

Re: License Request, Enterprise License Manager

Hi,

 

there is no ELM server in CUCME.

In case , if u have CUCM , then, u need to copy the contents from ELM and paste it on the snapshot  attached by you to get licenses.

 

Lastly, the snapshot shows licenses only for Unity Connection.

 

you can refer the link

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmeover.html

Cisco Unified CME Permanent License

When you purchase a Cisco Unified CME permanent license, the permanent license is installed on the device when the product is shipped to you. A permanent license never expires and you will gain access to that particular feature set for the lifetime of the device across all IOS release. If you purchase a permanent license for Cisco Unified CME , you do not have to go through the Evaluation Right to Use and Right To Use (RTU) licensing processes for using the features. If you want to purchase a CME-SRST license for your existing device, you have to go through the RTU licensing process for using the features. There is no change in the existing process for purchasing the license.

The Cisco Unified CME permanent license is available in the form of an XML cme-locked3 file. You should get the XML file and load it in the flash memory of the device. To install the permanent license from the command prompt, use the license install flash0:cme-locked3 command. The cme-locked3 is the xml file of the license.

 

regds,

aman

Beginner

Re: License Request, Enterprise License Manager

Hello.

Thank you for your answer which is helpful.
As for the second part of your answer, "show version" shows this:

Suite License Information for Module:'esg'

--------------------------------------------------------------------------------
Suite                 Suite Current         Type           Suite Next reboot
--------------------------------------------------------------------------------
FoundationSuiteK9     None                  None           None
securityk9
appxk9

AdvUCSuiteK9          None                  None           None
uck9
cme-srst
cube

Technology Package License Information: ----------------------------------------------------------------- Technology Technology-package Technology-package Current Type Next reboot ------------------------------------------------------------------ appxk9 None None None uck9 uck9 Permanent uck9 securityk9 securityk9 Permanent securityk9 ipbase ipbasek9 Permanent ipbasek9

 

isr4331# show license feature
Feature name             Enforcement  Evaluation  Subscription   Enabled  RightToUse
appxk9                   yes          yes         no             no       yes
uck9                     yes          yes         no             yes      yes
securityk9               yes          yes         no             yes      yes
ipbasek9                 no           no          no             yes      no
FoundationSuiteK9        yes          yes         no             no       yes
AdvUCSuiteK9             yes          yes         no             no       yes
cme-srst                 yes          yes         no             yes      yes
hseck9                   yes          no          no             no       no
throughput               yes          yes         no             no       yes
internal_service         yes          no          no             no       no

Best regards.

Highlighted
Cisco Employee

Re: License Request, Enterprise License Manager

You have a permanent uck9 license and a RTU cme-srst. You should be good -

uck9 uck9 Permanent uck9
cme-srst yes yes no yes yes


Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: License Request, Enterprise License Manager

Hello.

You mean "good" as far as CUCME is concerned...

Thank you.

Beginner

Re: License Request, Enterprise License Manager

Hello again.
The other day, when I ran the command "max-pool", I got the message below.
Does it mean I'll be blocked after 60 days?
Thank you.

 

isr4331(config-register-global)# max-pool 2
         Feature Name:cme-srst

PLEASE  READ THE  FOLLOWING TERMS  CAREFULLY. INSTALLING THE LICENSE OR
LICENSE  KEY  PROVIDED FOR  ANY CISCO  PRODUCT  FEATURE  OR  USING SUCH
PRODUCT  FEATURE  CONSTITUTES  YOUR  FULL ACCEPTANCE  OF  THE FOLLOWING
TERMS. YOU MUST NOT PROCEED FURTHER IF YOU ARE NOT WILLING TO  BE BOUND
BY ALL THE TERMS SET FORTH HEREIN.

Use of this product feature requires  an additional license from Cisco,
together with an additional  payment.  You may use this product feature
on an evaluation basis, without payment to Cisco, for 60 days. Your use
of the  product,  including  during the 60 day  evaluation  period,  is
subject to the Cisco end user license agreement
http://www.cisco.com/en/US/docs/general/warranty/English/EU1KEN_.html
If you use the product feature beyond the 60 day evaluation period, you
must submit the appropriate payment to Cisco for the license. After the
60 day  evaluation  period,  your  use of the  product  feature will be
governed  solely by the Cisco  end user license agreement (link above),
together  with any supplements  relating to such product  feature.  The
above  applies  even if the evaluation  license  is  not  automatically
terminated  and you do  not receive any notice of the expiration of the
evaluation  period.  It is your  responsibility  to  determine when the
evaluation  period is complete and you are required to make  payment to
Cisco for your use of the product feature beyond the evaluation period.

Your  acceptance  of  this agreement  for the software  features on one
product  shall be deemed  your  acceptance  with  respect  to all  such
software  on all Cisco  products  you purchase  which includes the same
software.  (The foregoing  notwithstanding, you must purchase a license
for each software  feature you use past the 60 days evaluation  period,
so  that  if you enable a software  feature on  1000  devices, you must
purchase 1000 licenses for use past  the 60 day evaluation period.)

Activation  of the  software command line interface will be evidence of
your acceptance of this agreement.


ACCEPT? (yes/[no]): yes
Cisco Employee

Re: License Request, Enterprise License Manager

CME-SRST is by default in a EULA not accepted, not active state. When you first configured either telephony or voice register global and add the provisioning for phones, you will have to accept the user agreement.

Alternatively you could have done "license accept end user agreement" and it would have done the same thing.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: License Request, Enterprise License Manager

Hello Nipun.
Sorry but it's not very clear to me.
About:

isr4331(config-register-global)# max-pool 2
         Feature Name:cme-srst
PLEASE  READ THE  FOLLOWING TERMS  CAREFULLY.
etc.

in my previous post, what will happen after 60 days?
Thank you.

Cisco Employee

Re: License Request, Enterprise License Manager

If you look at the feature "cme-srst" through "show license all", you would see if in Eval Right to Use. After 8 weeks and 4 days, the status will move to Right to Use. You don't need to worry about anything. Your services will remain functional.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: License Request, Enterprise License Manager

Hello Nipun.

Thank you for your answer. It's comforting.

 

At the beginning of my post, I mentioned ELM (Enterprise License Manager).

Aman told us "there is no ELM server in CUCME".

Now, someone from "licensing@cisco.com" tells me to log into PLM (Prime License Manager).

Is it the same as ELM or is it available in CUCME?
Thank you and best regards.

Cisco Employee

Re: License Request, Enterprise License Manager

You can ignore both ELM/PLM since you have CUCME. You need to mention to licensing that this is a CUCME system and not CUCM.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Beginner

Re: License Request, Enterprise License Manager

Ok. Thank you very much.

Advisor

Re: License Request, Enterprise License Manager

In addition to what Nipun has said[+5],  u can run "show license feature all" which give more detail of licenses.

 

regds,

aman

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