08-27-2012 07:31 PM - edited 03-19-2019 05:26 AM
HI, I am working on a ISM-SRE-300-K9 module that has previously been configured/managed by someone else. The module has 70 active mailbox licenses yet when I run the 'show licence detail' command (pasted below), there appears to be additional permanent VMIVR-VM-MBX license nstalled but not actived. Am I reading this correct and if so, how do I activate these additional licenses.
Thanks
sh license detail
Index: 1 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Store Index: 2
Store Name: Evaluation License Storage
Index: 2 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
Store Index: 0
Store Name: Primary License Storage
Index: 3 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Store Index: 1
Store Name: Evaluation License Storage
Index: 4 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 71 /70
License Priority: Medium
Store Index: 6
Store Name: Primary License Storage
Index: 5 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 51 / 0
License Priority: Medium
Store Index: 5
Store Name: Primary License Storage
Index: 6 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 46 / 0
License Priority: Medium
Store Index: 4
Store Name: Primary License Storage
Index: 7 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 41 / 0
License Priority: Medium
Store Index: 3
Store Name: Primary License Storage
Index: 8 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 30 / 0
License Priority: Medium
Store Index: 2
Store Name: Primary License Storage
Index: 9 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Permanent
License State: Inactive
License Count: 5 / 0
License Priority: Medium
Store Index: 1
Store Name: Primary License Storage
Index: 10 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 7 weeks 4 days
License Count: 600 / 0
License Priority: Low
Store Index: 0
Store Name: Evaluation License Storage
08-27-2012 09:20 PM
What is the CUE version you are having.
I think you have multiple license files installed. you should call customer support to regenerate a single license combining all.
You can issue "license activate ?" command to activate then.
You should have "sh license udi" output handy when calling customer support.
08-27-2012 09:22 PM
Thanks for the reply. CUE version is 8.6.1
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