My end user profile is actually sync from AD to CUCM. I notice there is a checkbox to convert from ldap enabled user to local user . It has successfully convert to local user. Now i want it to be ldap user but there is no option to check. Please advise how to change the user back to LDAP enabled user ??
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If you run a manual synchronization it should convert back to LDAP.
System --> LDAP --> LDAP Directory --> Select Directory --> Perform Full Sync Now
I tried to do a full sync but the user profile still not convert to ldap user.
Please advise any other method we can use ?
Did you try deleting the local user and manual sync one more time ?
Please let me know if that works. Also make sure LDAP user has all mandatory field filled in.
We tried to delete the local user profile and perform a full sync. However, we still unable to get the user profile. I have double check the AD and make sure all the mandatory field has been filled in.
Is there any logs i can grab from the CUCM to see why it is not sync ?
Yes, you can see logs
issue the below command
admin:file list activelog cm/trace/dirsync/log4j/ det date so you can see the files with date.
then file tail activelog cm/trace/dirsync/log4j/dirsyncxxxx.log
and you can try manual sync. you will be able to see some output.
What about if you create a new user ? Is that syncing ?
based on the logs, i see below details.
2017-11-28 16:10:45,710 DEBUG [DirSync-DBInterface] common.DSRTMTUpdate (DSRTMTUpdate.java:51) - DSRTMTUpdate.incrementAccountsFailed Incrementing Accounts Failed counter
2017-11-28 16:10:45,710 DEBUG [DirSync-DBInterface] common.DSRTMTUpdate (DSRTMTUpdate.java:52) - DSRTMTUpdate.incrementAccountsFailed Accounts sync may fail either End user sync failed or DN -FGT creation failed
2017-11-28 16:10:45,710 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:607) - DSDBInterface.updateUserInfo Error code=-746
2017-11-28 16:10:45,710 ERROR [DirSync-DBInterface] common.DSDBInterface (DSDBInterface.java:608) - DSDBInterface.updateUserInfo java.sql.SQLException: 19190
Any idea what cause this to happen ?
Thank you very much in advance.