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Enthusiast

Logging into multiple hunt groups

Quick question.  I have a phone configured with two lines, each is configured for a different hunt group.  They work fine, but HLOG seems to log the user into both or neither.  Is there a way to control it so that they can be logged into one but not the other?

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Cisco Employee

Shikamaru,

Unfortunately, you cannot.  Hunt Group login/logout is a device operation...not a line level operation.   This question has been asked before, but there is no future development planned to change this behavior. 

Thanks,

Dan Keller

Technical Marketing Engineer

View solution in original post

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Cisco Employee

Shikamaru,

Unfortunately, you cannot.  Hunt Group login/logout is a device operation...not a line level operation.   This question has been asked before, but there is no future development planned to change this behavior. 

Thanks,

Dan Keller

Technical Marketing Engineer

View solution in original post

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Did someone already create a feature request to change this behavior?

We have a customer requirement for that behavior. They should have the possibility to login/logout to multiple Hunt Groups .

I know that with NTW software on the phones or also in Jabber. But then we need a 3rd party software for that simple feature. 

 

Or is there another possibility?

 

Thx and Best Regards

Thiago

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