I recommend you post this question to the Cisco Support Community (https://supportforums.cisco.com/index.jspa ) where our Cisco technical support experts provide assistance. You will find a number of similar posts there, and the Cisco experts should be able to help resolve your issue.
We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program! In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.
We hope to hear from you again.
Kelli Glass, Moderator for the Cisco Collaboration Community
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