I'm trying to set up a basic call handler menu system. The Media Master toolbar loads and I can set the options I want. It's set up to use my IP phone as the record/playback device. The extension and server IP are set. When I press record, the system calls my phone but will not record a message. I don't even get the beep that announces the recording has started. The cursor flashes back and forth between the pointer and an hour glass. I cannot stop the attempted recording but after a minute or two it stops by itself. I have tried it on two seperate machines one running IE 6 and the other IE 7.
DCOM is running on both machines and I have removed and reinstalled the activex control. Neither is running a firewall and I even tried disabling the antivirus in case it was interfering with DCOM traffic.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...
This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep...