Missed and Recieved Call Configuration

[scooter817]

Hi Everyone

I have several users who want to have the phones configured where if they have a missed call or a received call they can just pick up the phone and redial the number without having to edit it by placing the 9 infront of it for local or 91 long distance. Is there something that I can do inside of CUCM that will automatically add the 9 or the 91 to the outgoing number for them when they go off hook? Thanks in advance for the help and I await your replies and have a great day.

Eric

[George Thomas]

Couple of different ways to do it, you can do it on the H323/SIP dial-peers by using translation-profile on the gateway. There are also service parameter in UCM to do this as well. Click on Advanced in Service parameters to get this done. 

[scooter817]

George

Would you happen to know which section in the advanced section of service parameters do I  find the filed your speaking of?

[George Thomas · Accepted solution]

System -> Service Parameter -> Select the publisher -> CM Services -> CIsco CallManager and then search for Clusterwide Parameters (Device - PRI and MGCP Gateway) or Clusterwide Parameters (Device - H323) depending on the type of gateway you have. You have to select Advanced on the top to see these additional fields.