I have a UCCE 8.6 customer with multiple lines option and planning to cosolidate Agent lines for better reporting or so. means going to remove ACD internal line and will be having a single line only . that single line is also a DID line and end customer can call agents by dialing DID directly. its a one to one relation between customer and Agent. Now during an ACD call, if an end customer dial DID line which is busy off course, it brought customer to the voicemail. Now, if customer dont record his message, we wont have this call in the missed call directory. Agents are used to have missed calls and return calls back to their clients currently at this time, having multiple lines. Anybody having a similar situation and come up with a solution provided with a single line?
Since the ACD line has to be configured with busy trigger of 1 there is no way to record the call as missed call as it will follow forward busy path immediately. I suppose the only way to see those calls (if no voicemail is left) is to track them in CDR records.
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The purpose of this document is to present the different troubleshooting steps to take when some service from the Cisco IM & Presence Service Server have not started gracefully.
The States of a service
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I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...