So CUAC-xE (as its called now-adays) does only pull from the Call Manager AXL service with the exception of CUAC Premium Edition. Premium now has the capability to pull directly from LDAP thus giving the LDAP Plugin service a more valid name.
Regardless assuming you are not on Premium this requires that Call Manager first sync the mobile number into the Call Manager database. You can check this via the following CLI command for any userID:
run sql select userid, mobile from enduser where userid like '
If you return the number as you've expected then you need to check to ensure the attribute mapping is in place in CUAC-xE. This can be located under System Configuration -> Directory Field Mappings in the enterprise edition (other versions won't have this and we can troubleshoot via database queries if needed). In here you will see columns like the following:
| | | Source Fields | Destination Fields | |
|---|---|---|---|---|
| Select | department | Department | ||
| Select | facsimiletelephonenumber | Fax | ||
| Select | firstname | First Name | ||
| Select | homephone | Home | ||
| Select | lastname | Last Name | ||
| Select | mailid | |||
| Select | middlename | Middle Name | ||
| Select | mobile | Mobile |
In particular is the bottom which matches the "mobile" field in CUCM to the "Mobile" field in CUAC-xE. If this is not present you will never see the number. Alternatively on any version you can log into SQL Server Management Studio and run the query:
select * from ATTCFG.dbo.Ext_Source_Mapping
Where you should see results like:
| Source_Unique_Ref | Source_Mapping_Unique_Ref | Source_Mapping_Description | Source_Table | Source_Property | Destination_Table | Destination_Property | ||
| EXS000001 | EXM000001 | enduser | department | Contact_Items | DEPARTMENT | R | ||
| EXS000001 | EXM000002 | enduser | facsimiletelephonenumber | Contact_Numbers | FAX | R | ||
| EXS000001 | EXM000003 | enduser | firstname | Contact_Items | FIRST_NAME | R | ||
| EXS000001 | EXM000004 | enduser | homephone | Contact_Numbers | HOME | R | ||
| EXS000001 | EXM000005 | enduser | lastname | Contact_Items | LAST_NAME | R | ||
| EXS000001 | EXM000006 | enduser | mailid | Contact_Items | R | |||
| EXS000001 | EXM000007 | enduser | middlename | Contact_Items | MIDDLE_NAME | R | ||
| EXS000001 | EXM000008 | enduser | mobile | Contact_Numbers | MOBLE | R | ||
| EXS000001 | EXM000009 | enduser | nickname | Contact_Items | ALTERNATE_FIRST_NAME | R |
Again you should see the entry mapping "mobile" to "Mobile", otherwise it will not synchronize. After having that in place correctly and synchronizing the database (typically by restarting the LDAP plugin) you will begin to see entries in the Directory with red arrows:
These will be the users you can hit F2 on and view the available Mobile (or any additional nnumbers) to call.
Regards,
Jason
Im using Business Edition, so I dont have that same option. I created a directory rule like below restarted service and then ran the SQL query again, but still have the same fields.
