06-19-2009 03:07 AM - edited 03-18-2019 11:13 PM
Hi, I have setup the MVA feature and could get the calls connected using it, however, the Access Codes of *84 for transfer and *85 for Conference do not seem to function. They do not respond to the digits being entered.
*81 for Hold and *83 for Resume does work.
No clue about conferencing and transfer. Please advise.
Ramesh
06-19-2009 08:36 AM
I do not think those codes work with whats built into the CUCM server. You need to have Mobile Advantage server to handle this. I could only get hold/resume to work with what is built into CUCM. The Transfer and Conference features I think need the Smartphone client, which connects to Mobile Advantage server and it then handles the key codes, etc.
06-21-2009 11:47 PM
Thanks for your update, buddy. So, that means for Conferencing/transfer we need additional Mobility Advantage server?
06-22-2009 10:32 AM
You may want to confirm with TAC, but I believe so.
08-05-2009 10:51 AM
Hi Guys,
I am having the same problem as the previous post and was wondering if anyone has managed to get this to work or do i need a dedicated mobility server to use the transfer and conference feature. I have tried searching for documentation to back this up if this is the case so if anyone has an answer this would be great, thanks.
08-05-2009 11:15 PM
Hi,
Ok it does actually work only not using the method described in the documentation. In other words to transfer a call,
* press * 82 (Exclusive Hold)
*select new call from your handset and dial the Enterprise Feature Access number
* Go through the system prompts and authenticate as normal
* Select option 1 to make a new call
* dial the target destination number
*once answered, hit *84 and the call will immediately be transferred.
08-06-2009 06:49 AM
Let us know how end user training goes with that! ha......
Good to know it works though.
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