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Participant

Mobile Voice Access: Codes for Conferencing and Transfer

Hi, I have setup the MVA feature and could get the calls connected using it, however, the Access Codes of *84 for transfer and *85 for Conference do not seem to function. They do not respond to the digits being entered.

*81 for Hold and *83 for Resume does work.

No clue about conferencing and transfer. Please advise.

Ramesh

6 REPLIES 6
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Advocate

Re: Mobile Voice Access: Codes for Conferencing and Transfer

I do not think those codes work with whats built into the CUCM server. You need to have Mobile Advantage server to handle this. I could only get hold/resume to work with what is built into CUCM. The Transfer and Conference features I think need the Smartphone client, which connects to Mobile Advantage server and it then handles the key codes, etc.

Highlighted

Re: Mobile Voice Access: Codes for Conferencing and Transfer

Thanks for your update, buddy. So, that means for Conferencing/transfer we need additional Mobility Advantage server?

Highlighted
Advocate

Re: Mobile Voice Access: Codes for Conferencing and Transfer

You may want to confirm with TAC, but I believe so.

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Beginner

Re: Mobile Voice Access: Codes for Conferencing and Transfer

Hi Guys,

I am having the same problem as the previous post and was wondering if anyone has managed to get this to work or do i need a dedicated mobility server to use the transfer and conference feature. I have tried searching for documentation to back this up if this is the case so if anyone has an answer this would be great, thanks.

Beginner

Re: Mobile Voice Access: Codes for Conferencing and Transfer

Hi,

Ok it does actually work only not using the method described in the documentation. In other words to transfer a call,

* press * 82 (Exclusive Hold)

*select new call from your handset and dial the Enterprise Feature Access number

* Go through the system prompts and authenticate as normal

* Select option 1 to make a new call

* dial the target destination number

*once answered, hit *84 and the call will immediately be transferred.

Highlighted
Advocate

Re: Mobile Voice Access: Codes for Conferencing and Transfer

Let us know how end user training goes with that! ha......

Good to know it works though.

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