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Beginner

Monitoring\ Recording Notification Tone Interval

Hello,

We are using CUCM version 11.5.  We are piloting a  third-party call monitoring\ recording solution that doesn't rely on UCCX (it uses the built-in bridge feature on the phone).  We would like to have a single tone played for the agent (but not the connected party) when the supervisor starts monitoring the phone call.  

Under "System-> Service Parameters-> Server (our server)-> Service Cisco Call Manager -> Clusterwide Parameters (Feature - Monitoring) -> Play Monitoring Notification Tone to Observed Target" I have the setting set to True.  The tone is played every 8 seconds of the phone call.  

Does anyone know a way to change this interval?  I would like to play the tone once the supervisor connects only. If that is not possible I could live with having the tone play at a much longer interval than 8 seconds.

Any help is greatly appreciated.

Thank you,

Pete

3 REPLIES 3
Beginner

Re: Monitoring\ Recording Notification Tone Interval

Hi,

 

have you found any solution?

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PTS Beginner
Beginner

Re: Monitoring\ Recording Notification Tone Interval

Hi,

In CUCM Service Parameters you can enable monitoring tone in to be heard by Agent only on start of monitoring by supervisor ( Please refer attached image for the CUCM service parameters).

 

Please find below the 3rd party solution to monitor & coach(whisper) a CUCM based agent ( non UCCX/UCCE agent)

https://developer.cisco.com/ecosystem/spp/solutions/90895/

Beginner

Re: Monitoring\ Recording Notification Tone Interval

Hi,

 

any chance if we can increase tone internal?

 

Talked to third party but it's very expensive product for basic functionality.

 

thanks.

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