In Unity 4.2 is there a way to define more than one alternate contact number under the caller input section? I've got scenarios where a person may want to press 1 to connect to their cell phone and press 2 to connect to a broadcast hunt group. It seems that I can only have 1 unique alt contact number at a time.
I am having the same issue with Unity 7.0.
Users asks the possibility to transfer to mobile if key 0 is pressed and transfer to the reception if key 2 is pressed.
Lindborgh says that admins can set it up using SA, can someone please clarify how to do this ?
Your help is much appreciated
These "Caller Input" options are located under the Greeting section for the User(s)
Allow Caller Input
Check this check box to enable caller input for the greeting. The Caller Input page defines the actions that Cisco Unity takes in response to touchtone keys pressed by callers. Click the Caller Input link to view the Caller Input page.
Default: Check box checked.
Thanks for your reply. I know how to set caller inputs that's not realy the issue.
The issue is that I need to assign 2 different "alternate contact" numbers to 2 different keys.
Key 0 > 2222
Key 2 > 3333
If I assign an alternate contact number of 2222 to key 0, then go to key 2 and change the alternate contact number this also changes key 0.
Is there a way to reslve this by using an alternate contact number for key 0 and a call handler for key 2 ?
Sorry about that, I didn't realize this behaviour in Unity existed
In Unity Connection you can configure all 0-9 Caller Input options
to go to different Alternate Contact numbers. After doing some more
research I see other people who have come across the same issue
you are seeing. I like your idea of routing to a Call Handler as a first step
with a blank Greeting and an after greeting action.