Moved users to new message store Unity Connection

[jjohnson1980]

We recently moved users to a new messwage store on exchange. These users can no longer receive their voice mail in outlook. Everyone else can. What is the issue here?

Unity Connection

8.5.1.10000-206

Exchange 2003

[Tommer Catlin]

You may need to check the Unified Messaging profile setup in Unity to ensure it still has access into the new store.  In 2003, it uses WebDav, so if the account you are using is not setup to use WebDav on the new store, Unity can not deliver nor retrive information from this new store.  Also note, there is some sort of odd requirement with Microsoft and WebDav.. the account that uses WebDav must have a mailbox setup and at least one message sent and received to it.   (Or just logged into at least once for it to be active).  I have no idea why, but its documented at MS and seemed to fix a problem for me during a prior install with CUC and 2003 Exchange

[Ginger Dillon]

Hi Tommer -

Great info here!  5+ for your information which is still timely - lots of Exchange 2003 still out there.

Ginger

[jjohnson1980]

Found that the version had some bugs with this issue. All that was needed was an upgrade. Was not given the bug ID sorry.

Upgraded to version:

8.5.1ES65.13900-65