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jmartin
Beginner

Music on Hold not working with Hunt Pilot

I just created a new Hunt Pilot and select the Call Queing option. I selected my MoH source in the Network MoH dropdown list. I know that this MoH works as it is the same source we use for calls that we normally place on hold. When a call gets queued from Hunt Pilot it will play the Intial and Recurring Announements but not the music on hold file. I have restarted the MoH Servers but it is still not working.

2 REPLIES 2
islam.kamal
Advocate

please tellus what you hea when using hold , do you hea beep tone ?. The issue for only hunt groups.

Thank you

System Version: 9.0.1.11012-1

We only hear the Initial and Periodic announcements during the time between the periodic we just get dead air

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